ABSTRACT:

A banking bot project is built using Artificial Intelligence algorithms that analyze the user‘s queries and understand the user‘s message. The system is designed for banks to use where users can ask any bank related questions like loan, account, policy, etc which are bank related queries. This application is developed for devices that have internet connectivity. The system recognizes the user‘s query and understands what he wants to convey and simultaneously answers them appropriately. At present, there are chat applications for banks. The questions asked by the users can be in any format. There is no specific format for users to ask questions. The built-in artificial intelligence system realizes users‘ requirements and provides suitable answers to the user. These voice bots can be built from scratch or they can be deployed on existing chatbots by enabling then with voice services. It also uses a graphical representation (if necessary) of a person speaking while giving answers as a real person would do as an employee. Bank bot solves the issues a user has and clarifies it with its knowledge.