Cancellation and Refund Policy

Order Cancellation

Before Shipment:

Customers can cancel their orders within 24 hours of placing them or before the order is shipped, whichever is earlier.

To cancel an order, customers must contact our support team at info@aislyntech.com or call us at
+91-97395 94609.

Once the cancellation request is approved, the customer will receive a full refund.

Order Cancellation

After Shipment:

Hardware product :

1. Hardware products cannot be cancelled after 24 hours of purchase.
2. If the order has already been shipped, it cannot be cancelled. In this case, customers may initiate a return after receiving the product.

Software product:

1. Software projects purchased can be verified. If there is any defect compared to the demo videos, then the customer is eligible for a refund.
2. Software product refunds are not eligible after 24 hours of purchase.

Refund Policy

Eligibility for Refunds:

1. Software projects purchased can be verified. If there is any defect compared to the demo videos, then the customer is eligible for a refund.
2. Software product refunds are not eligible after 24 hours of purchase.
3. Customer should clearly explain or show the defect in the product to claim a refund.
4. Hardware products cannot be cancelled after 24 hours of purchase.
5. If the order has already been shipped, it cannot be cancelled. In this case, customers may initiate a return after receiving the product.
6. Hardware product returns are only eligible if there is no damage.
7. If the product is not working, customer support will be provided. If the issues can't be solved after 4 working days, the customer is eligible for a refund.
8. Hardware products must be returned before a refund is processed (customer should deliver or courier the product to the source office).

Conditions for Refund:

1. Software projects purchased will be verified. If the product is working fine and there is no defect compared to the demo videos, the customer is not eligible for a refund.
2. Software product refunds are not eligible after 24 hours of purchase.
3. Customer should clearly explain or show the defect in the product to claim a refund.
4. Hardware products cannot be cancelled after 24 hours of purchase.
5. If the order has already been shipped, it cannot be cancelled. In this case, customers may initiate a return after receiving the product.
6. Hardware products cannot be refunded if there is no damage.
7. If the product is not working, customer support will be provided. If the issues can't be solved after 4 working days, the customer is eligible for a refund.
8. Hardware products must be returned before a refund is processed (customer should deliver or courier the product to the source office).
9. Refunds will be processed within 10-15 working days from the date of refund approval.

Refund Process:

1. To cancel an order, customers must contact our support team at info@aislyntech.com or
call us at +91-97395 94609.
2. Customer should submit all the details about the product purchased.
3. Once the cancellation request is approved, based on verification of the Refund Policy, the customer will receive a refund.